Supacasi Terms and Conditions

Welcome to Supacasi. These Terms and Conditions govern your use of our website, your registration as a player, and your participation in our casino, live casino and sportsbook products. By creating an account with us, you confirm that you have read, understood and agreed to be bound by these terms. If you do not agree with any part of them, please do not use our services.

Who We Are

Supacasi is owned and operated by Famagousta B.V., registered in Curacao under Commercial Register number 152449, with its registered address at Schout Bij Nacht Doormanweg 40, Curacao. Payment processing is handled by Fodenmacko Trading Co. Limited, registration number HE309248, located at Lefkonos 22, 2nd floor, Strovolos 2064, Nicosia, Cyprus. We hold a licence issued by the Curacao Gaming Control Board, licence number OGL/2023/155/0098, granted under the National Ordinance on Games of Chance. You can verify our licence status at any time through the CGA seal displayed in our footer, which links to cert.cga.cw.

Eligibility and Registration

To open an account with us, you must register and provide your full name, date of birth, address, telephone number and e-mail address. At Supacasi, we only accept players who are of legal gambling age in their jurisdiction of residence. We do not operate a no-account model; every player must complete registration before placing any bet or deposit.

We do not accept registrations from the United States of America, Curacao, Malta, the United Kingdom, Spain or Australia. If we identify that an account has been opened from one of these restricted countries, we reserve the right to suspend that account together with any deposits and bets associated with it. Additionally, players resident in a long list of excluded territories - including France, Italy, Spain, the Netherlands, Hungary and several others listed in our bonus terms - are not eligible for any bonus, free spins or free bets, even if their account itself is permitted.

Account Security and VPN Use

You are responsible for keeping your login credentials confidential and for all activity occurring under your account. We do not allow the use of a VPN or any other method to disguise or interfere with the IP address of the device you use to access our site. If we detect such activity, we may void all winnings, forfeit your balance of winnings and deposits, terminate our agreement with you, suspend our services to you, or deactivate your account entirely.

Deposits and Currencies

We support EUR, USD, GBP, AUD, CAD, NZD, NOK, JPY, BRL and RUB, as well as a range of cryptocurrencies including Bitcoin, Bitcoin Cash, Ethereum, Litecoin and several USDT and USDC variants. On our euro version, the minimum deposit is 20 EUR across every available payment method. On our Canadian version, minimum deposits vary by method - for example, 10 CAD for Interac and AstroPay, 20 CAD for Flexepin, 25 CAD for the CashtoCode Voucher, and 30 CAD for cards, e-wallets and cryptocurrencies. Players reading a Supacasi casino review Canada will note that a minimum deposit of 25 CAD is required to qualify for our Welcome Casino Package.

Deposits may only be made using a card, account or wallet held in your own name. Available deposit methods and their limits depend on the country and currency selected during registration, and full per-transaction limits for each method are published in our payments section.

Withdrawals

Minimum withdrawal amounts are 100 EUR on our euro version and 100 CAD on our Canadian version, applicable to every available method. We remit withdrawals only to the account or card from which the funds originated; cards and vouchers used for deposits are not available for withdrawal purposes. Our withdrawal limits include a maximum of 1,000 EUR per 24 hours and 7,000 EUR per month, with any excess carried over to the following month unless a VIP exception applies. Net winnings are capped at 5,000 EUR/CAD/USD per 24 hours and 50,000 EUR per account, and wins exceeding 30,000 EUR may be paid out in monthly instalments.

Before your first payout, you must wager an amount equal to 100% of your deposit at odds of 1.50 or higher, and all deposits must be wagered at least three times before a withdrawal request can be made. If you have made only a single deposit, you may cash out a maximum of 15 times that deposit, with any surplus removed automatically upon withdrawal request. Progressive jackpot wins are always paid in full and are never subject to the monthly withdrawal cap.

Verification

We require identity verification once your cumulative deposits or withdrawals reach 2,000 EUR, and in any case before your first payout is released. We may request an identity card or passport, bank cards, bank statements, proof of address, and information regarding your source of wealth and source of funds. We may also ask for a selfie with your document, a selfie with your document and a handwritten note, or a phone or video call. Documents must be uploaded through My Profile - Documents. Any pending withdrawal is cancelled automatically once documents are requested, and you may submit a new withdrawal request once verification is complete. If verification is not completed within 30 days of our first request, we will freeze the account for both gameplay and transactions.

Bonuses and Promotions

Supacasi offers a range of welcome and ongoing promotions, including our Welcome Casino Package, Welcome Crypto COMBO, and daily offers such as Monday's Reload Bonus and Friday's Free Spins. Our Canadian Welcome Casino Package offers up to 350% and 1,000 free spins across your first three deposits, subject to a minimum qualifying deposit and wagering requirements of x30 on both deposit and bonus funds, completed within 30 days of activation.

Under our general bonus rules, wagering requirements vary by product: x45 for casino bonuses, x35 for live casino bonuses, x10 for sports bonuses, and x35 for free spin winnings. Casino and sports deposit bonuses remain valid for 10 days, while free spins and free bets expire after 7 days. While a casino bonus is active, the maximum bet permitted is 5 EUR per spin or 15% of the bonus awarded, whichever is lower. Maximum wins from bonus funds depend on the percentage of the deposit bonus awarded, ranging from 3 times the deposit for bonuses of 200% or more, up to 12 times for bonuses between 25-99%. Only one bonus may be active at a time, and a bonus is cancelled automatically once the active balance falls below the stated threshold, resulting in forfeiture of the bonus, its winnings and any wagered amount.

We encourage anyone researching a Supacasi casino review or a Supacasi casino bonus to read our full promotional terms before opting in, since wagering contributions differ by game type and certain games, including many jackpot, video poker, roulette, blackjack and baccarat titles, do not count towards wagering at all.

VIP Club

Our VIP Club is invitation-only, without published ranks or levels, and is extended through continued play rather than held permanently. We may grant instant VIP status for a single deposit of 1,000 EUR or more. Benefits include a dedicated personal VIP Account Manager, priority fast withdrawals, personalised promotions with reduced wagering requirements, cashback offers, and access to our VIP Specials game section.

Responsible Gambling and Account Suspension

We are committed to promoting responsible play and provide tools to help you manage your gaming activity. Inactive accounts with no login for six consecutive months are charged 5 EUR per month, and any balance originating from cashback expires immediately in such cases.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements, or business practices. We recommend reviewing this page periodically. Continued use of Supacasi after any changes constitutes your acceptance of the revised terms.

Contact Us

If you have questions about these Terms and Conditions, our support team is available 24/7 via live chat and e-mail at [email protected]. Our support is offered in English, German, Spanish, Norwegian and Finnish, and we are always glad to clarify any aspect of your Supacasi experience, whether you reached us through the Supacasi app, our Supacasi casino app, or directly at supacasi.com.