Our Responsible Gaming Promise

Our Commitment to Safer Play

Here at Supacasi Casino, we take our obligations seriously as a licensed operator. We hold a valid licence issued by the Curacao Gaming Control Board, licence number OGL/2023/155/0098, granted to our operating company Famagousta B.V. under the National Ordinance on Games of Chance. This licence requires us to maintain strict standards around player protection, and we go beyond the minimum requirements to make sure our community plays safely.

Our Supacasi Casino platform is registered with full transparency: Famagousta B.V. is registered in Curacao under Commercial Register number 152449, with our registered address at Schout Bij Nacht Doormanweg 40, Curacao. You can verify our licence status at any time through the CGA seal displayed in our website footer, which links directly to cert.cga.cw.

Why We Prioritize Player Wellbeing

We at Supacasi Casino know that trust is earned, not given. Our Supacasi bonus package, our live casino games, our sportsbook, and our thousands of slots are only valuable to you if you can enjoy them without stress. That's why our Supacasi platform never pressures players to deposit more than they intend, and why our bonus terms are designed with clear wagering requirements rather than hidden traps.

Tools We Provide for Safer Gaming

Our Supacasi Casino account dashboard gives you direct access to several responsible gaming features. You don't need to contact support to activate most of these tools — they are built right into My Profile for your convenience.

• Deposit limits – Set daily, weekly, or monthly caps on how much you can add to your account.
• Loss limits – Define a maximum amount you're willing to lose over a chosen period.
• Wagering limits – Control how much you stake across our casino and sportsbook products.
• Session time reminders – Receive notifications about how long you've been playing.
• Cooling-off periods – Take a short break from your Supacasi Casino account, ranging from 24 hours to several weeks.
• Self-exclusion – Request a longer-term or permanent suspension of your account across our entire platform.

At Supacasi Casino, we make sure these settings are easy to adjust. If you want to lower a limit, the change applies immediately. If you want to increase a limit, we apply a short waiting period, giving you time to reconsider and avoid impulsive decisions.

How Self-Exclusion Works With Us

If you choose to self-exclude from our safety features at Supacasi, our team will deactivate your account for the period you select. During self-exclusion, we will not send you marketing emails, bonus offers, or promotional notifications. Our Supacasi support team will not reactivate your account early, even upon request, once the self-exclusion period has been confirmed — this is a firm boundary we maintain to protect you.

We at Supacasi Casino also remind every player that inactive accounts without login activity for six consecutive months may incur a small monthly maintenance charge, and any balance originating from cashback expires immediately in such cases. This policy is separate from self-exclusion but is worth knowing if you plan to take an extended break.

Recognizing the Signs of Problem Gambling

Our Supacasi Casino team encourages every player to regularly check in with themselves about their gaming habits. Some signs that gambling may be becoming a problem include:

• Spending more money or time than originally planned.
• Chasing losses with bigger bets.
• Borrowing money or using funds meant for essentials.
• Feeling anxious, guilty, or irritable about your gaming activity.
• Neglecting work, relationships, or personal responsibilities.
• Lying to friends or family about how much you play.

If any of this sounds familiar, we at Supacasi Casino encourage you to use our deposit and loss limit tools right away, or to reach out to our customer support team for guidance on self-exclusion.

Age Verification and Account Protection

Our Supacasi Casino platform strictly requires every player to be of legal gambling age in their jurisdiction. Registration requires full name, date of birth, address, telephone number, and e-mail address, and we verify identity documents before processing any payout above 2,300 EUR. This verification process helps us confirm that only eligible adults are using our services, and it protects against underage access to our games.

We also restrict account creation from certain territories entirely, including the United States, Curacao, Malta, the United Kingdom, Spain, and Australia. Our Supacasi team monitors registrations carefully, and accounts opened in violation of these restrictions, along with their deposits and bets, may be suspended.

External Support Organizations

While our Supacasi Casino tools are a strong first step, we also want you to know that professional, independent help is available if you need more support than we can provide internally. We recommend reaching out to any of the following organizations:

We at Supacasi Casino believe that signposting these organizations is part of our responsibility as an operator. Our goal is not just to run a gaming platform, but to foster a community where entertainment never comes at the cost of wellbeing.

Our Approach to Marketing and Bonuses

We design our bonus structures, including our Welcome Casino Package and ongoing promotions like Monday's Reload Bonus or Friday's Free Spins, to be transparent about wagering requirements and terms. Our Supacasi Casino promotions always disclose minimum deposits, wagering multipliers, and expiry windows clearly, so you always know what you're opting into before you claim an offer.

At Supacasi Casino, we also exclude players who have activated self-exclusion or cooling-off periods from receiving any promotional communications. If you've asked us to limit contact, our marketing team respects that boundary completely, across every one of our 8 supported locales.

Protecting Minors

Our Supacasi platform takes measures to prevent minors from accessing our site. We encourage parents and guardians to install parental control software on shared devices, such as filtering tools that block gambling websites entirely. Organizations like NetNanny and CyberPatrol offer useful solutions for households with shared computers or devices.

How to Set Limits on Your Account

Adjusting your responsible gaming settings with us is straightforward. Follow these steps:

1. Log in to your Supacasi Casino account.
2. Navigate to My Profile.
3. Select the Responsible Gaming or Account Limits section.
4. Choose the type of limit you want to set: deposit, loss, wagering, or session time.
5. Enter your preferred amount and confirm.
6. Contact our support team if you wish to request self-exclusion or a cooling-off period.

Our Supacasi Casino support agents are available around the clock to walk you through this process if you have any questions or need assistance. If you haven't yet created an account, you can easily sign up and access these tools immediately from your profile.