Supacasi Privacy Policy

At Supacasi, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, play or contact our support team. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have regarding your personal data. By creating an account and using our services, you agree to the practices described below.

Who We Are

Supacasi is operated by Famagousta B.V., registered in Curacao under Commercial Register number 152449, with its registered address at Schout Bij Nacht Doormanweg 40, Curacao. We hold a licence issued by the Curacao Gaming Control Board, licence number OGL/2023/155/0098, under the National Ordinance on Games of Chance. Our payment processing is handled by Fodenmacko Trading Co. Limited, registered in Nicosia, Cyprus. Throughout this policy, "we", "our" and "us" refer to Supacasi and the companies that process data on our behalf.

Information We Collect

When you open an account with us, we ask for your name, date of birth, address, telephone number and e-mail address. We at Supacasi also collect additional information as you use our platform, including:

• Identity and verification documents, such as your identity card or passport, bank cards, bank statements, proof of address or utility bills
• Information related to your source of wealth and source of funds, when requested
• Photographs or selfies submitted for verification purposes, including a selfie with your document and signature
• Payment details relating to deposits and withdrawals made through our supported currencies, including EUR, USD, GBP, AUD, CAD, NZD, NOK, JPY, BRL, RUB and supported cryptocurrencies
• Gameplay activity, including the slots, live casino games and sportsbook markets you access across our library of 13,310 RNG games
• Technical data such as your IP address, device type, browser and login timestamps
• Communications you send us through live chat, e-mail or phone and video calls

How We Use Your Information

Our Supacasi platform processes your personal data for several legitimate purposes. We use your information to open and manage your account, process deposits and withdrawals, verify your identity and age, and comply with anti-money laundering obligations under our Curacao licence. We also use your data to communicate with you about promotions such as our Welcome Casino Package, reload bonuses and free spin offers, provided you have not opted out of marketing communications. Our VIP team may also use your activity data to assess eligibility for VIP Club invitations and personalised offers.

Verification and Compliance

Verification becomes mandatory once your cumulative deposits or withdrawals reach 2,000 EUR, and is also required before your first payout. We may request a phone call or video call in addition to documents. If your account is not verified within 30 days of our first request, we will freeze it for gameplay and transactions. We ask that passport or national ID details be entered exactly as printed on your document, in Latin script or in English, to avoid delays.

Legal Basis for Processing

We process your personal data on the basis of contractual necessity, to perform our agreement with you; legal obligation, to meet licensing, tax and anti-money laundering requirements; legitimate interest, to prevent fraud and improve our services; and consent, where you have agreed to receive marketing communications or where cookies require your permission.

Sharing Your Information

We do not sell your personal data. However, we may share information with:

• Our payment processor, Fodenmacko Trading Co. Limited, to process deposits and withdrawals
• Regulatory authorities, including the Curacao Gaming Control Board, upon lawful request
• Identity verification providers engaged to confirm your age, identity and place of residence
• Fraud prevention and anti-money laundering service providers
• IT hosting and customer support providers who assist us in operating Supacasi

Restricted and Excluded Territories

We do not accept registrations from the United States of America, Curacao, Malta, the United Kingdom, Spain or Australia. If an account is opened from one of these locations, we reserve the right to suspend the account together with any deposits and bets. Additionally, players from a list of excluded territories are not eligible for bonuses, free spins or free bets, even where account registration is otherwise permitted. We process location data, including IP address, to enforce these restrictions.

Data Retention

We retain your personal data for as long as your account remains active and for a period afterward as required by our licensing obligations and applicable law, including anti-money laundering record-keeping requirements. Where an account is inactive for six consecutive months, we apply an inactivity fee and may retain data relevant to any outstanding balance or compliance review.

Cookies and Tracking

Our Supacasi website uses cookies and similar technologies to operate core features, remember your preferences, and understand how players interact with our games and promotions, including offers like Tuesday's free spins and our Weekend Sports Reload. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Access to sensitive information, such as identity documents and payment details, is restricted to authorised personnel involved in verification, payments and compliance. Despite these measures, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Use of VPN and Location Accuracy

We require accurate location information to ensure compliance with our licensing terms. Disguising or interfering with your IP address, including through a VPN, is not permitted. If we detect such activity, we reserve the right to void winnings, forfeit balances, suspend services, or deactivate your account, consistent with our terms of use.

Your Rights

Depending on your jurisdiction, you may have the right to access the personal data we hold about you, request correction of inaccurate information, request deletion where legally permissible, object to certain processing activities, and withdraw consent for marketing communications at any time. To exercise any of these rights, you can contact our support team, available 24/7 through live chat or by e-mail.

Children's Privacy

Our services are not intended for anyone under the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that an account belongs to a minor, we will close the account and take appropriate action in line with our responsible gaming obligations.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other operational reasons. We encourage you to review this page periodically. Continued use of Supacasi after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, how we handle your personal data, or wish to exercise any of your rights, our support team is available around the clock via live chat or e-mail at [email protected]. We aim to respond promptly to all privacy-related enquiries.